delivery + shipping + return policy
We offer local delivery within Ottawa, Ontario for a fee of $6 CAD. Please allow 2-4 business days for order processing.
At checkout, when you enter your mailing address + postal code, an option for local delivery will be available [if you are within our delivery range].
We will drop your order off at your doorstep and we will message you once it has been delivered.
If you are located inside an apartment or condo building, please leave a buzzcode or specific instructions for us at checkout. We will meet you outside of the building or leave it in the building lobby.
We currently ship Canada-wide. Please allow 2-5 business days for processing.
All orders over $100 CAD qualify for free shipping.
Once your order has been processed, you will receive a shipping confirmation email with Canada Post tracking details.
Your satisfaction is important to us.
Due to COVID-19 we are currently not accepting any exchanges or returns.
If you have any issues with your product, we want to know about it. Please send a note to email@example.com and we will be happy to work with you.