delivery + shipping + return policy
We offer free local delivery within Ottawa, Ontario. Please allow 2-4 business days for order processing.
At checkout, when you enter your mailing address + postal code, an option for free local delivery will be available [if you are within our delivery range].
Once your order has been processed, you will receive a shipping confirmation email with an estimated local delivery date.
We will drop your order off at your doorstep and we will message you once it has been delivered.
If you are located inside an apartment or condo building, please leave a buzzcode or specific instructions for us at checkout. We will meet you outside of the building or leave it in the building lobby.
We currently ship Canada-wide. Please allow 2-4 business days for processing.
Our standard delivery rate is $10 CAD.
All orders over $50 CAD qualify for free shipping.
Once your order has been processed, you will receive a shipping confirmation email with Canada Post tracking details.
All orders with design items only (earrings + barrettes) will be shipped via regular Canada Post mail (no tracking).
Your satisfaction is important to us.
Due to COVID-19 we are currently not accepting any exchanges or returns.
If you have any issues with your product, we want to know about it. Please send a note to firstname.lastname@example.org and we will be happy to work with you.